Privacy Policy
33 minutes read time.
1.0 General
Please read this Privacy Policy carefully before using the website alphacapital.pro (“the Site”), related Discord server, and our indicators/scripts/bots/ideas (“the Service”).
The Site and Service are operated by AlphaCapital Trading (“AlphaCapital”). Throughout the Site and Service, including but not limited to, the related Discord Server and our indicators/scripts/bot/ideas/strategies, the terms “we”, “us”, “our” and “AlphaCapital” refer to AlphaCapital Ai Trading.
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of your data in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Use, accessible from alphacapital.pro.
2.0 Definitions
- Service: The alphacapital.pro website operated by AlphaCapital Ai Trading.
- Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those data and other information either in our possession or likely to come into our possession).
- Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of your page visit).
- Cookies: Cookies are small files stored on your device (computer or mobile device).
- Data Controller: Data Controller means the natural or legal person who, either alone or jointly or in common with other persons, determines the purposes for which, and the manner in which, any Personal Data is, or is to be, processed. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
- Data Processor (or Service Provider): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject (or User) is any living individual who is using our Service and is the subject of Personal Data.
3.0 Collection of Data
We collect several different types of data for various purposes to provide and improve our Service to you.
3.1 Purchasing Policy
When purchasing a subscription, membership, or other periodic fee-based services on the Site, a valid credit card will be required for billing purposes. You hereby consent to, acknowledge, and allow AlphaCapital to store such payment data and agree to the following policies and procedures for payment of subscription, membership, or other periodic fees related to the website.
In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all credit reporting agencies or to any other entity for inclusion in any chargeback database. This is done in order to protect AlphaCapital against chargeback abuse and other forms of fraud. The data reported will include your name, email address, order date, order amount, TradingView username, Discord Username, customer communication, customer signature, receipt, billing address, and relevant metadata such as order ID and user ID. Payment method data will also be reported such as ID, Last 4 Card Digits, Card Expiration date, Card Type, and Card Issuer. Device location will be provided as well. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
3.2 Email Policy
If you send an email through the Site or by filling in a form, the data is processed by Brevo. By sending an email through this website or by filling in a form, you agree and confirm the following:
I want to receive trading/financial information, financial educational-related information, and information about AlphaCapital products and services (including marketing and promotional materials) from AlphaCapital and agree to receive that information via email. AlphaCapital will use the data provided by me in accordance with this Privacy Policy. AlphaCapital uses the default web beacons in emails, which means the salesperson can know if I received and was able to open the emails. This technology will be used for AlphaCapital’s business and commercial purposes, namely to evaluate the results of email marketing campaigns.
I understand that this consent is optional. If I choose not to approve, it means AlphaCapital Ai Trading can’t email me marketing information. I understand that I can revoke my consent at any time in accordance with this Privacy Policy. I confirm that I have had the opportunity to read through this Privacy Policy about how my Personal Data will be used by AlphaCapital.
3.3 Types of Data Collected
3.3.1 Personal Data
While using the Service, we may ask you to provide us with Personal Data. Personal Data may include, but is not limited to:
- Email address,
- Discord username,
- TradingView username,
- First name and last name,
- Address, State, Province, ZIP/Postal code, City, and
- Cookies and Usage Data.
3.3.2 Usage Data
We may also collect Usage Data. This Usage Data may include data such as your computer’s Internet Protocol address (i.e. IP address, ”IP”), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
3.3.3 Location Data
We may use and store data about your location if you give us permission to do so (“Location Data”). We use this data to provide features of the Service, to improve, and to customize the Service. You can enable or disable location services when you use the Service at any time, through your device settings.
3.3.4. Interests and Preferences
To better understand how we can best serve you based on your interests in our products and services, we collect data on your interests and preferences. This data may include your preferences about how you would like to be contacted, further developing a business or professional relationship, understanding product references, languages, marketing preferences, and certain demographic data. We will collect some of this data automatically for our legitimate business interests. Since this falls under our legitimate business interest, the processing and collecting of this data will not, in any way, infringe on your privacy.
4.0 Use of Data
The Site uses the collected data for various purposes including:
- To provide and maintain our Service
- Processing payment
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- Administration info
- To detect, prevent and address technical issues
- Site protection
- Customer feedback collection
- Testimonials
- Targeted advertising
- Marketing/ Promotional
- To provide you with news, special offers and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site.
Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
- Set up your accounts with our products
- Creating user account
- Manage customer order
- Manage user account
- Dispute resolution
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
5.0 General Data Protection Regulation (GDPR)
5.1 Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), AlphaCapital’s legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
The Site may process your Personal Data because:
- We need to perform a contract with you
- The processing is in our legitimate interests and it is not overridden by your rights
- For payment processing purposes
- To comply with the law.
5.2 Your rights as a European citizen under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Site aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we have collected from you and if you want it to be removed from our systems, please contact us through our contact information provided under “Contact AlphaCapital”.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the data we have collected from you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your data rectified if that data is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your Personal Data.
- The right to data portability. You have the right to be provided with a copy of the data we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where the Site relied on your consent to process your Personal Data.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Additionally, please note that your data will be transferred to third-party countries. For more information, please read section 9. Transfer of Data.
6.0 Additional rights and choices
- You can object to profiling that takes place through automated decision-making by contacting us via the contact details provided in the “Contact AlphaCapital” section (17) below.
- In most browsers and other applications, you can change your browser settings to remove cookies from your computer’s hard drive, block all cookies, or be alerted before a cookie is stored.
- Read about Do not Track under section 12.
- Read about Cookie options under section 3.4.
- Google Analytics offers an add-on called Opt-Out for visitors who do not want their data collected. Learn more about the add-on feature here: http://tools.google.com/dlpage/gaoptout. Described under section 3.4.1.2 “Google Analytics”.
CONTROL OVER YOUR INFORMATION
Email Communications. From time to time, we may send you emails regarding updates to our Services, products or services, notices about our organization, or information about products/services we offer that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related communications (e.g., account verification, confirmations of transactions, technical or legal notices).
Messaging Platforms. We may use personal information we collect to communicate with individuals via messaging platforms (such as WhatsApp or Telegram), including to market to you or offer you information and updates on products or services we think you may be interested in. You can unsubscribe from these messages at any time by replying STOP in one of our messages.
SMS Text Messaging. We may use personal information we collect to communicate with individuals via text message, including (with your consent) to market to you or offer you information and updates on products or services we think you may be interested in. You can unsubscribe from marketing text messages at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages. For more information, please see our Terms of Service.
Modifying Account Information. If you have a AlphaCapital service account with us, you have the ability to modify certain information in your account (e.g., your contact information and profile picture) through the “Contact Information” tab in the “Account” section in your AlphaCapital account. Not all personal information is maintained in a format that you can access or change. If you would like to request access to, or correction or deletion of personal information, you may send your request to us by messaging support in the support portal through your AlphaCapital account. We will review your request and may require you to provide additional information to identify yourself, but we do not promise that we will be able to satisfy your request.
7.0 Retention of Data
The Site will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Where permitted by law, we will also improve or coordinate data about you, including Personal Data, with data about you that we have received from third parties, public information, or other legal data sources for the same purposes described above. You can object to profiling that takes place through automated decision-making by contacting us via the contact details provided in the “Contact AlphaCapital” section below.
The Site will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or if we are legally obligated to retain this data for longer periods.
Moreover, when you place an order through the Site, the Site will maintain your Order Information for our records unless and until you ask us to delete this data.
If you are a resident of the European Economic Area, we will retain your Personal Data for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We will retain your Personal data for no longer than is permitted by law. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
9.0 Transfer of Data
Your data, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. The reason for this is that we use a payment processor called Stripe. Their Privacy Policy can be accessed through https://stripe.com/us/privacy. Please note that we do not take any responsibility regarding how and why Stripe collects your data. By using our Service, you agree to Stripe collecting your data.
If you use our Service and therefore choose to provide your data to us, please note that your data will also be transferred to and processed in Sweden, regardless of whether you are located outside or inside of Sweden. Your consent to this Privacy Policy followed by your submission of such data represents your agreement to that transfer.
The Site will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other Personal Data.
10.0 Disclosure of Data
10.1 The types of parties to whom the Personal Data may be disclosed
We may share your Personal Data with our subcontractors or partners in connection with the work they do for, or with, AlphaCapital. Examples of this are sending out emails, processing data, hosting our databases, providing data processing services, or being able to improve or add data about you from other such organisations. These subcontractors or partners may only use your data to provide services to us, or services to the collaboration they have with us (for example, some of our products are developed and marketed through partnership agreements with other companies).
We share Personal Data in response to court injunction or other lawful requests for data from government agencies, including to comply with national security and police regulations, to obtain web security, or where required by law. In extremely rare circumstances, where the security of the nation or company is at stake, we reserve the right to share our entire database of visitors and customers with appropriate authorities.
We may also disclose your Personal Data to third parties in connection with the sale, assignment, or other transfer of the business around the website to which the data is related. We then agree with the buyer that the buyer is required to process Personal Data in accordance with this privacy.
10.2 Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (for example a court or a government agency).
10.3 Legal Requirements
The Site may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Site
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability.
11.0 Security of Data
Regarding security, reasonable technical and organisational measures have been implemented to protect your Personal Data that has been collected by using the Site. For example, the collected Personal Data is restricted to authorised employees, service providers, and subcontractors who need access to perform the activities described in this notice. These can only use your collected Personal Data under our instructions, which is significant in order to maintain reasonable security measures. However, please note that despite our implemented security measures, there is not at this time any security system that can prevent all potential security breaches.
12.0 Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
There are various ways to prevent tracking of your online activities. One way is to make a setting in the browser that notifies websites you visit that you do not want them to collect certain data about you. The setting is called a DNT signal and stands for Do Not Track. Please note that our websites and web-based resources do not currently respond to such signals from browsers. There is still no universally accepted standard for what a company should do when a DNT signal is detected.
13.0 Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
13.1 Analytics
We may use third-party Service Providers to monitor and analyse the use of the Service.
- Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing data with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
13.2 Behavioral Remarketing
The Site uses remarketing services to advertise on third party websites to you after you visited the Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
- Google Ads (AdWords): Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
- Facebook: Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.
13.3 Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (for example payment processors).
We will not collect or store your payment card details. That data is provided directly to our third-party payment processors whose use of your Personal Data is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment data.
The payment processor we work with is Stripe. Their Privacy Policy can be accessed through https://stripe.com/us/privacy. Please note that we do not take responsibility for how and why Stripe collects your data or how they use the data. By using our service, you also consent to Stripe’s privacy policy. For more information regarding the transferring of your data, please read section 9. Transfer of Data.
14.0 Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. Links from the Site to external websites do not operate under our Privacy Policy. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
15.0 Children’s Privacy
15.1 General
The Service does not address anyone under the age of 18 (“Children”, “Child”). The Site is not intended or designed for Children and we do not intentionally collect Personal Data about Children.
We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us at our provided contact information below. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that data from our servers.
15.2 California Residents Under the Age of 18
If you are a Child, reside in California, and have a registered account with the Site, you have the right to request the removal of unwanted data that you publicly post on the Site. To request the removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from all our systems (for example backups).
16.0 Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
17.0 SMS Communications
Consent: It is imperative that users explicitly consent to receiving SMS messages. This consent is typically obtained through a double opt-in process, ensuring clarity and confirmation of the user’s intentions. The process involves an initial sign-up followed by a confirmation step, such as responding to a verification SMS. This approach upholds user autonomy and adheres to privacy standards, guaranteeing that SMS communications are sent only to those who have clearly expressed their willingness to receive them.
Nature of Messages: The types of messages that will be sent, are marketing, promotional, transactional, or informational content.
Opt-Out Instructions: At any time, you have the option to opt out of SMS communications. Simply type and send “STOP” to discontinue receiving messages. This ensures you have full control over your communication preferences with our service. We are committed to respecting your choice and will promptly process your opt-out request.
Data Protection: Please read section 11.0, Secruty of Data.
Frequency of Messages: The frequency of our messages is related to special offers, significant updates, or other relevant promotions. On average, over a 12-month period, you can expect to receive at least 24 messages. These messages will be distributed throughout the year, ensuring no excessive disturbances in any given month.
Charges and Costs: The user will not incur extra carrier-specific charges.
Contact Information: If you have questions or concerns about their privacy related to SMS communications, please contact us.
18.0 Contact AlphaCapital Trading
You can make a request as described above and contact us
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